DELIVERY & PROCESSING
SHIPPING
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Orders are processed on Mondays and Tuesdays. We ship out orders using USPS from Monday to Wednesday.
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If an order is placed after our weekly cutoff on Mondays at 12 PM CST, it will not ship until the following week.
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Delivery charges are non-refundable for late deliveries caused by incorrect addresses.
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Please note that high demand may result in delays or additional processing time, particularly during the holiday season. For any shipping questions or concerns, please email annette@pandasquadcookies.com.
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FRESHNESS
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To maintain the quality and freshness of our cookies during transit, each cookie is individually wrapped and sealed, then placed in a box to save on waste and pass on our savings to our customers. The box is tightly packed with environmentally friendly packaging materials and delivered inside a mailer bag to protect from the elements.
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We recommend consuming our cookies within 5 days of receiving them to achieve the best taste and freshness.
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If you cannot enjoy the cookies right away, or if you wish to extend their freshness, freeze them upon receiving for up to 12 weeks (3 months).
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To enjoy cookies from the freezer, allow 30 minutes to thaw or reheat them in the microwave or oven. Reheating instructions are in our FAQ section and "Cookie Care Instructions."
RETURNS
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We cannot accept returns or exchanges for our cookies due to their perishable nature.
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If you are dissatisfied with your purchase, don't hesitate to contact us at annette@pandasquadcookies.com within 24 hours of receiving your cookies. Please provide a photo along with a detailed description of the issue. We will do our best to ensure your satisfaction.
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Claims submitted after the 24-hour window or without proper documentation will not be eligible for delivery or refund.
CANCELLATIONS
- If you need to cancel or modify your order, please email us at annette@pandasquadcookies.com. We will do our best to accommodate your request.
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Terms and Conditions
Panda Squad Cookies is pleased to serve you. Please review our terms and conditions before placing an order to ensure a smooth and enjoyable catering experience.
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By placing an order with Panda Squad Cookies, you confirm that you have read, understood, and agree to these Terms and Conditions. Panda Squad Cookie reserves the right to update or modify these terms at any time.
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Contact
Our customer service is available from Monday to Friday, 10:00 AM to 4:00 PM CST.
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Thank you for choosing Panda Squad Cookies! We look forward to serving you delicious treats.